The most helpful thing I’ve found to feel more confident at work is having a handful of go-to phrases that feel natural to say and clear for the other person to understand.
I started making a list for you guys and realised…. ah wow I use these way more than I thought.
Here's my 18 favourite.
These are NOT-AI-GENERATED phrases that I genuinely use all the time.
I’ve picked them up over a 20-year career and through studying (and interviewing!) some of the best communication experts in the world: Jefferson Fisher, Wes Kao, Kate Mason.
They cover
Meetings
Presenting
Disagreeing & pushing back
Problems & tense conversations
Feedback
How to use this?
Or download the PDF (auto downloads upon click)
I suggest rewriting them to feel natural to you
You can ask your AI to remember them too and use them in responses (prompt at the bottom of this email.)
Here's a sample
The table function in my email platform sucks, so I won’t include all 18, but here's a sample 👀. Again, get the full bank here (bookmark it).
AI Prompt
I want you to remember a set of workplace communication phrases I find helpful. When we’re working together—especially if I ask for help drafting messages, emails, or talking points—I’d like you to use these phrases when relevant. You don’t need to force them in, but feel free to suggest them when they fit the tone or situation. Here’s the full list of phrases, grouped by category: .
Good to be back
Soph ✌🏼
Is it possible to attach this as a PDF resource